Gelato Reviews
Gelato Customer Reviews (9)
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Gelato Features and Benefits
Gelato.com is a platform that empowers global ecommerce and the creator economy to serve any customer overnight with any customized product. Here are some of its key features and benefits:
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Local Production: Gelato has a network of over 130 local production partners in 32 countries. This allows for faster shipping times by producing goods closer to customers, reducing waste and carbon emissions through local production, and eliminating the need for inventory management and cross-border shipping.
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Wide Range of Products: Gelato offers a wide selection of products, including posters, framed posters, canvases, mugs, T-shirts, hoodies, and much more.
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Design Tool and Mockup Generator: Gelato provides a user-friendly design tool and mockup generator that allows users to visualize their products before placing an order.
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E-commerce Store Integration: Gelato integrates with popular e-commerce platforms like Shopify, Etsy, WooCommerce, Wix, Squarespace, and BigCommerce. It also offers an open API integration for advanced users and those with custom-built websites.
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Personalization Studio: Gelato's Personalization Studio is a comprehensive platform designed to streamline the creation and fulfillment of personalized products. It offers a suite of tools that simplify the process of creating and selling personalized products and integrates seamlessly with popular e-commerce platforms like Etsy and Shopify.
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Flexible Pricing: Gelato offers six tiers to suit businesses of all sizes, ranging from €0/month to €749/month. Transaction fees vary based on order volume, allowing users to optimize costs effectively.
These features make Gelato a powerful tool for ecommerce entrepreneurs and creators looking to offer a wide range of customized products to their customers.
Gelato Pricing
Gelato.com offers a free sign-up and users only pay for the products they order and the associated shipping fees. There are no setup costs, minimum order requirements, or monthly fees.
They offer two subscription plans:
- Gelato+: Costs $24 per month or $239 per year. Subscribers receive up to 10% off eligible products.
- Gelato+ Gold: Costs $119 per month or $1185 per year. Subscribers receive up to 15% off eligible products.
Both plans offer additional features and discounts. Payments can be made using all major credit and debit cards and online payment solutions such as PayPal. They accept multiple currencies including USD, EUR, GBP, JPY, and more. There are also monthly and bulk discounts available with subscriptions. Users can unlock up to 50% discount on shipping rates with Gelato+ and Gelato+ Gold.
Please note that the actual product prices vary and users set their own selling prices. The platform is designed for on-demand printing, so users can order as much as they require at no extra cost.
Payment Method
Gelato.com offers a variety of convenient and secure payment options:
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Credit card: The primary payment method when creating a new account is a credit card. Major credit cards, including VISA, MasterCard, and JCB, are accepted.
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Wallets: For a streamlined payment experience, preload funds onto your wallets using your credit or debit card. This allows for smoother order processing by using pre-paid credit in multiple currencies instead of individual order charges.
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PayPal: Connect your PayPal account for seamless transactions.
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Apple Pay: Enjoy the convenience of Apple Pay as a payment method.
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Payoneer: As of April 2023, Payoneer is offered as a payment method.
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Bank Transfer: Bank transfers are accepted as a payment method.
Please note that Gelato.com does not accept debit cards (e.g., Maestro) not enabled for online payments, as they do not permit recurring transactions required for adding a card. Also, Gelato.com accepts USD, EUR, GBP, JPY, and more. For more details, refer to the Gelato Help Center.
Gelato FAQs
Gelato Return Policy?
Gelato.com has a specific return policy due to the nature of their products. The products are personalized and made specifically for each order, hence they do not support returns. If a customer is not satisfied with the quality of a product, they should get in touch within 30 days of receiving the item. If the quality assurance team validates the claim, a complimentary replacement order will be sent as quickly as possible. If a replacement order is not feasible, or the customers can't wait for a new order to arrive, a refund will be given.
For defective or damaged products that were not caused by the content provided by the customer, the costs of a new order will be covered. This includes damage to the delivered products, errors in the number or quantity of the delivered products, and lack of quality of the delivered product.
For packages lost in transit, get in touch within 30 days from the estimated delivery date. A replacement order will be sent on behalf of the customer. For orders that are returned to the sender, place a new order and get in touch so that the problem can be reported and arrange for the product price to be refunded for the new order. The customer will only pay again for the shipping of the order.
Please note that color variations that may occur due to machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned lie within acceptable tolerance levels and are not covered under the quality guarantee. If a new order is desired, the customer will be liable for the costs of the new order.
How To Open A Gelato Account?
To create a free account on gelato.com, follow these steps:
- Visit gelato.com.
- Click on "Sign up for free".
- Choose to sign up using Google, Facebook, Apple, or email.
- Provide some basic information about yourself and your company.
Once the account is set up, it's possible to start exploring Gelato's features. Before processing orders, a valid credit card needs to be added to the Gelato account. Gelato also allows processing orders in 14 different currencies using Wallets.
To streamline the workflow, it's recommended to connect the ecommerce store to Gelato. Gelato offers direct integrations with popular platforms like Shopify, Etsy, WooCommerce, Wix, Squarespace, and BigCommerce. If using a different ecommerce platform or a custom-built website, it's possible to connect to Gelato using the Order Desk integration or through the API. To update billing information or company name, refer to the Gelato Help Center.
Gelato Alternatives
Here are the top 10 alternatives to gelato.com:
- Printify
- Vistaprint
- Gooten
- Printful
- Printfection
- Prodigi
- Print.com
- Printworld.com
- Spocket
- CustomCat
Each of these platforms offers unique features and services, so it's worth exploring each one to see which best fits specific needs. Some of these platforms offer direct integrations with popular ecommerce platforms like Shopify, Etsy, WooCommerce, Wix, Squarespace, and BigCommerce, similar to Gelato. They also provide a range of products that can be customized and printed on demand.
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